Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please contact the San Francisco Store to request a refund and we will assign you a tracking #.
2. Mail your returned item to the San Francisco Store:
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Gift Certificates are Non Returnable & Non Refundable.
Some items can not be returned if they are opened or used in water.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery
Credit Card Charges
Your credit card will be charged manually by an in store clerk and may take up to 3 days to process after you place your order. If we are not able to fulfill your order for any reason your credit card will not be charged.
All orders are shipped within 48-72 hours Monday - Friday 10am - 5pm.
We use the following carriers to deliver our orders - not all carriers are available for all orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Bamboo Reef reserves the right to change the shipping method and cost as needed without notification to cover the shipping of your purchase.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.